Protocol FAQ
A system of rules that explain the correct conduct and procedures to be followed in formal situations. The word derives from French protocole, the collection of set forms of etiquette to be observed by the French head of state, and the name of the government department responsible for this (in the 19th century). Source: Merriam-Webster
Diplomatic protocol uses internationally accepted codes of conduct and courtesies at the highest levels of government and business to build trust, strengthen relationships, and facilitate decision-making between world leaders in global matters that affect us all. The purpose of diplomatic protocol is not only to create a controlled environment in which it is comfortable and safe for government and business leaders to conduct candid and civil discourse, but also to develop successful, long-term international cooperative relationships between nations and people, cultures and communities, which are beneficial to everyone involved. Source: Ann Beard, Founder PDI-POA.
Protocol included internationally accepted codes of conduct and courtesies that are cross-cultural, written, and do not tend to change. It includes application of courtesies and honors in ceremonies and events. Protocols related to flags, for example, do not vary based on the venue where they will be viewed. Order of precedence — the hierarchy of those within the organization — is standard for the entity regardless of whether the event is formal or less formal in nature.
Etiquette is a code of behavior and procedures within a group. It is specific to the particular situation and to the members of the group, and changes over time. There are many sources and experts on etiquette around the world, but there is no single or final judge of what is “good” or “bad” etiquette for all situations. For example, the etiquette for a formal meal is different from the etiquette for a backyard barbeque. The etiquette that a group of friends establishes among one another is different from the etiquette expected by an elder member of one’s family or social circle.
Protocol comes from Greek and literally means ‘to glue things to together,’ a perfect analogy for what we do. Simply put, protocol is creating the right conditions for business or diplomacy to succeed. Source: Chris Young, President of PDI-POA 2008-2014
Areas of responsibility for protocol officers may include (but are not limited to):
- Providing advice and assistance on protocol matters to leaders of their organization and other colleagues
- Planning, executing, and supervising plans and functions related to official visits according to protocol rules and guidelines
- Developing and sharing background, cultural, and logistical briefings related to protocol for leaders, colleagues, and visiting delegations
- Reviewing and developing event plans and details to ensure that the appropriate protocol rules and cultural considerations are included
- Providing guidance and advice to colleagues and leaders of an organization related to cultural considerations, protocol rules, and intercultural etiquette details
Protocol officers create an environment that allows for the strategic goals and the mission of the organization to be achieved through communications, relationship building, and cross-cultural understanding. Following are just a few examples of the many areas in which having a protocol officer can enhance the work of an organization:
- Creating distinguished events using appropriate standards of precedence, etiquette, and ceremony
- Facilitating cross-cultural communications and relations to cultivate and grow solid working relationships
- Advising leaders and staff on culturally appropriate greetings, courtesies, customs, and gifts
- Ensuring proper use and protocol for flags displayed in various situations
- Preparation of cultural and operational briefs for hosts and guests to have a full understanding of the schedule and participants
- Advising on proper use of titles and honorifics, as well as orders of precedence for introductions, seating, and communications
- Advising on proper dining etiquette, especially across different cultures
PDI-POA events both online and in-person are conducted in English.
PDI-POA does not provide interpretation. We encourage you to contact local resources such as language and translation providers or academic institutions to determine what interpretation services may be available to you.
Our International Protocol Education Forum locations are chosen and announced approximately four years in advance. One of the exciting announcements in the closing session of each year’s Forum is the announcement of the newly chosen location! The upcoming Forum dates and locations are posted on our Future Forums page.
If you would like to co-host a protocol training event with PDI-POA, featuring one or more of our board members as a speaker, we invite you to contact us at [email protected] to share your ideas and goals for the event and to discuss whether one or more of our directors would be an appropriate featured speaker.
PDI-POA hosts online and in-person events throughout the year, as well as partnering with organizations on regional events related to protocol. Each of the events listed on our site indicates whether it is for members only or is open to all regardless of membership. Our flagship annual event - the International Protocol Education Forum held each summer - is open to members and to non-members.
If you are interested in a number of our events, we encourage you to consider whether PDI-POA membership is right for you. Many of the members-only events are provided at no additional cost to current members, and discounted rates are available to members for events that are open to the public. Additionally, members can attend the annual International Protocol Education Forum at a significantly reduced registration cost. You may find, as many current members do, that membership is not only of great educational and professional value, but also a true bargain with all of the educational, development, and networking opportunities you receive!
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